Position Overview

The Economic and Workforce Development Program, CAA’s longest standing program, advances policy that expands access to employment opportunities and training programs for historically marginalized communities, such as San Francisco’s local hire ordinance, while also connecting working class, limited-English proficient immigrants to high road jobs. The Program Manager plays an integral role in implementing CAA’s holistic approach towards the goal of developing a local economy that benefits all San Franciscans particularly those most marginalized. The Program Manager will lead program development, conduct direct services, support policy advocacy, and engage community members on issues of economic justice and other areas including civic participation, language access, discrimination, and immigrant rights.

Direct service coordination and provision are core responsibilities for the position including conducting and overseeing community outreach, recruitment, intake, job readiness services, placement, and tracking retention of clients. Additionally, the Program Manager will continue to develop and cultivate existing and new sectors for the workforce program in the hospitality, food service, custodial, and other emerging industries by developing relationships with employers and various stakeholders to improve the workforce pipeline in the City of San Francisco. The Program Manager also represents CAA as necessary with other stakeholders including funders, in coalition spaces, and on advocacy efforts.

The position supervises two Employment Program Community Advocates, reports to the Director of Programs, and works closely with other members of the CAA staff.

Key Responsibilities

  • Lead the planning, development, implementation and evaluation of program activities;
  • Lead, manage, monitor, and negotiate funding contracts associated with the program including ensuring progress, monitoring compliance, and submitting reports and evaluations to funders;
  • Provide direct services and case management to immigrant clients seeking employment and job readiness training, and services;
  • Supervise CAA Employment team staff;
  • Work closely with the advocacy staff to develop and pursue an economic development policy agenda that promotes access to high road jobs with healthy work environments in underserved, low income, limited English proficient, and undocumented immigrant communities;
  • Identify policy priorities that emerge from existing core areas of work and sector exploration in alignment with the overall strategic goals of the organization;
  • Participate and provide leadership in community meetings, public hearings, and community coalition work around economic justice and workforce development;
  • Establish and build upon relationships with employers, labor, adult education, workforce training programs, workforce service providers, and the local San Francisco workforce board to broaden programming in a way that improves our direct service provision to the community while also furthering our advocacy goals;
  • Engage with media on issues of economic and workforce development through interviews, press releases/statements, and media events, to cultivate relationships with media and further the program’s activities; and
  • Other duties as needed to lead the program, encourage integration across program areas, and support the development of the organization towards reaching our strategic priorities.


  • Bachelor’s degree in relevant field;
  • Oral fluency in Cantonese required; Mandarin a plus and literacy preferred;
  • Experience working with adult, limited-English proficient, low-income, immigrant communities;
  • Familiarity with employment, workforce training, and workforce delivery systems preferred;
  • Track record of managing external relations with employers, government entities, and community coalitions;
  • Experience supervising staff;
  • Commitment to the mission, values, aspirations of CAA;
  • Ability to work in a dynamic team, build working partnerships and consensus, flexibly share leadership, and take initiative when needed;
  • Strong Windows, Microsoft Office, and Google platform computer skills. Experience with Chinese software and Chinese tablet input a plus; and
  • Ability to work occasional evenings and weekends as needed.

How to Apply

To apply, please email a cover letter and resume to employment[at]caasf[dot]org. In the subject line, please write “Economic and Workforce Development Program Manager.”

CAA is an equal opportunity employer. Women, people of color, LGBTQ individuals, and immigrants are encouraged to apply. We will consider for employment qualified applicants with arrest and conviction records.