February 19, 2021
How Barriers at EDD Keep Already Vulnerable Californians From Their Benefits (KQED)
Though EDD does have resources designed to support applicants who speak languages other than English or Spanish, its systems are often so overloaded that people who need this support can’t consistently access it. And the ID.me platform — which EDD implemented to help automate its verification process and unclog the bottlenecks — has created added barriers for families without easy access to certain technologies.